Return & Refund Policy
Return Window
You have 30 calendar days from the date you receive your item to request a return.
Eligibility Conditions
To be eligible for a return:
- The item must be unused and in the same condition as received.
- The original packaging must be intact.
- The return must be due to a quality issue, or you must simply change your mind (no restocking fee applies).
How to Start a Return
Contact us at info@fentybeautty.vip with your order number and reason for return. We will provide a prepaid return shipping label.
Return Shipping Cost
Return shipping is free for all eligible returns. There is no restocking fee.
Return Address
Send all returns to:
2375 W Frye Rd, Chandler, AZ 97124, United States
Refund Processing
Once we receive and inspect your return, we will process the refund within 1–2 business days.
Refund Appearing Time
After we process the refund, it may take 7–10 business days for the credit to appear on your original payment method (depending on your bank or card issuer).
Damaged or Wrong Items
If you receive a damaged or incorrect item, please email us within 48 hours of delivery with photos of the product and packaging.